Returns and exchanges

We want you in something you actually wear. Here is how returns, exchanges and defective items work.

The policy

Defective items
If you receive a defective piece, it can be exchanged for a new item. We must receive an email about the defect within 30 days of the original ship date.
Exchanges
We are happy to offer an exchange in the form of store credit, minus shipping charges, for all items received back by us within 30 days of the original ship date. Items must be new, unused and re-sellable. Please include the original invoice.
Returns
We are happy to offer a refund in the form of store credit, minus shipping charges, for all items received back by us within 30 days of the original ship date. Items must be new, unused and re-sellable. Please include the original invoice.
Return shipping
The cost of shipping a return back to us is covered by the customer. For defective items, we cover the cost of shipping the replacement. We are not responsible for packages lost or damaged during return shipping.

How to start a return

1
Email us within 30 days
Send us your order number and what you would like to do. For a defect, attach a photo.
2
Wait for our reply
We will confirm the return and send you the address to ship to.
3
Pack it securely
Protect the items so they arrive in re-sellable condition, and include the original invoice.
4
Ship it back
Return shipping is covered by you, unless the item was defective.
5
Store credit issued
Once we receive and inspect the return, we issue store credit minus the original shipping charges.

Good to know

  • Closeout and sale priced items are final sale and non-refundable.
  • Original shipping and processing fees are non-refundable.
  • Items received as gifts can be returned for store credit.
  • Securely pack your return merchandise to protect it from damage during shipping.
  • We are not responsible for packages lost or damaged during return shipping.
  • If we have any questions about your exchange or return we will contact you by email. If we do not hear back within two weeks, the items will be returned to inventory and store credit will be issued.
Need to start a return?
Email us within 30 days of your ship date and we will take it from there.